On 14 February 2015, my family and I decided to go for Dinner to Mount Grill Restaurant Mt. Lavinia. We arrived at the Restaurant around 08:30p.m. and sat ourselves down at a table for four people, where there was another table pulled close to the table where we were sitting and it already had three people seated. We had not even sat ourselves down, we were told to get up and move to the table behind the table where we were seated. Without making a fuss we did so. Until 9p.m. nobody bothered to take our order and it was very frustrating. We noticed that the Manager not only did his duty as Manager in charge, he was also clearing tables, taking down orders, doing the job of the cashier and bringing the folder with the bills to the guests who had already finished their meal. The Manager came up to our table around 9p.m. to take our order. As my father and husband wanted to order drinks and the bites for accompaniment and my mother and I wanted to order soft drinks, the order for same was given first and we told the Manager that we will order Dinner later once we enjoyed our drinks. However, we were told to order Dinner as well, as it was a very busy day and orders will be taken according to the way guests placed their orders. Maybe the Restaurant was full, but other Restaurants do not make remarks of this nature to a customer. Our drinks were sent to us twenty minutes later and along with the drinks our dinner was also sent which meant we were basically rushed through our meal. It was very disappointing as we wanted to spend a quiet family evening together. However, the food was very tasty and the calypso band which was playing at the Restaurant that night sang in perfect harmony. However, when it was time to order Dessert, we were told by the Manager who by now was sweating profusely and looking absolutely exhausted, that there was only ice cream and a food platter and other desserts were not made that evening. Is this what you call service? I did see a rat running on the rafters of the restaurant as well. We have been to many Restaurants and this is not the first time we have had a meal at Mount Grill. But it was the first time after the new management took over. In the past this Restaurant was a very well known Restaurant in Mt. Lavinia very elite and with an extraordinary standard. I will not recommend this restaurant to anyone as it is a nightmare even though the food was excellent.