Placed an order by about 12:00 on 20/11/14 and confirmed the delivery. However until pass 2:00pm. From 1:30 onwards continuously called on 0115929292 !! not event had a Courteous to lifted the phone to answer, neither revert and inform the delay or to inform that will not be able to deliver until pass 2:00pm. Its not delivering a kind of a goods. Its food to eat and ordered well in advance and awaited to deliver since this been confirmed. Horrible customer service level. Management really need to look at this.